Refund policy

Our proofing process is used to ensure that the stickers we print are exactly what you expect. If there is a problem with your order, such as the prints not matching the proof or defects in the product, we will refund or replace at our discretion. We do not accept returns on custom printed items. We will refund non-custom items if the item is returned to us in its original, unused condition with a 10% restocking fee.

Please note that carrier delays or theft from your property after delivery are not refundable reasons. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@stickercoven.com.